One Stop • Hilltop Road Cheltenham • Apply by 31-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shift start and end to ensure accurate pay.
* Following security procedures and wearing safety equipment where available to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to keep yourself, others, and the store safe and compliant.
If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a Post Office Financial and criminal conviction background check; failure to pass will result in withdrawal of the job offer.
Flexible Working
We understand everyone’s needs are different. We are open to discussing flexible working arrangements to support your personal circumstances, whether you're starting your career, caring for someone, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office services, parcel collection, bill payments, lottery, vending, and more.
As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, West Midlands, servicing stores from three distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your country’s school leaver age here.
Colleague Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans through Simply Health
* Exclusive deals and discounts with various retailers, days out, gyms, and more
* Annual Save as You Earn scheme
* WeCare support services, including an online GP, mental health support, and fitness programs
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, phased retirement, blended working, lifestyle breaks, and staggered shifts
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