General Information
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City Portsmouth State/Province Hampshire Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Friday, September 12, 2025 Working time Full-time Ref# 20036432 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
Purpose:
1. Added to Job Family Service Delivery - CR in scan/refresh process
2. The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
3. Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
4. Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
5. Contributing to service transformation and business growth (KPI: Further profitable service revenue)
6. The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Requirements:
7. Entry Level with little or no prior work experience
8. Acquires basic skills to perform routine tasks
9. Work is routine and requires minimal problem resolution
10. Completes work with limited autonomy
11. Works with either close supervision or under clearly defined procedures
Primary Responsibilities:
12. Carry out regular preventative maintenance checks on client fleet of machines
13. This is an extremely active position that requires the ability to lift 30 kg, walking, standing, squatting, bending, and driving for over 50% of the workday.
14. Proactively resolve and escalate issues
15. Order and replenish consumables
16. Maintain log of all activities including on-site parts inventory
17. Maintain clean and tidy devices and surrounding environment
18. Carry out first level repair utilizing basic technical and/or electrical skills
19. Escalate in accordance with agreed procedures for next level maintenance and technical support
20. Interface with Customer Service Organization
Additional Requirements Security Check (SC) clearance is a requirement for this role.
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