Job Description Job Title: Commercial Team Leader Location: Berkshire Full/Part Time: Hybrid Working Salary: £50,000K per annum PURPOSE OF ROLE Lawes are currently working with a highly regarded Insurance Broker who have an exciting a new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry, excellent leadership skills, and a passion for driving team performance and delivering outstanding service to clients. Our client offers a flexible work pattern with only 3 days a week in the office and encourage all individuals to be client facing with a clear training programme in place. RESPONSIBILITIES Supervise daily operations of the team to ensure targets and service levels are met or exceeded. Monitor and evaluate team performance, providing coaching, feedback, and development plans. Handle complex queries and resolve escalations in a timely and professional manner. Ensure compliance with all regulatory and internal policies and procedures. Collaborate with senior management to implement strategic initiatives and process improvements. Prepare reports and analyse data to identify trends, areas of improvement, and success metrics. Motivate team members to maintain high levels of engagement and performance. Conduct regular team meetings and one-on-ones to communicate goals, updates, and expectations. Support recruitment, onboarding, and training of new team members. ROLE REQUIREMENTS A minimum of 3 years’ experience of managing a team is essential Cert CII qualified or willing to work towards Good knowledge of Word Microsoft and other business tools would be an advantage Must have a very professional attitude & telephone manner If you have the relevant experience or know someone that does please contact me now on 07458 162 842 or email us at admin@lawesgroup.co.uk