Job Description
Customer Service Advisor\nDuration: 12-Month Fixed Term Contract\n Location: Kettering, NN16 8UN\n Salary: From £26,190 per year\n Job Type: Full-time, Fixed Term Contract (12 months)\n\nAbout the Role:\n Are you passionate about delivering exceptional service and making a real difference for customers? We are looking for an enthusiastic Customer Service Advisor to join our busy customer care hub. In this role, you’ll be the friendly voice of the company, assisting customers with orders, queries, and returns, while helping to drive improvements in how we operate.\nKey Responsibilities:\n\nHandle inbound and outbound calls with professionalism and a friendly attitude\nProcess orders, returns, and credits efficiently using internal systems\nBuild product knowledge to provide accurate and helpful guidance to customers\nCollaborate with internal teams and suppliers to resolve issues promptly\nIdentify opportunities to improve processes and contribute ideas\nStay calm under pressure and manage priorities effectivelyWhat We’re Looking For:\n\nA natural ability to connect with people and provide excellent service\nStrong written and verbal communication skills\nProficiency in Microsoft Office (Word, Excel, Outlook)\nAttention to detail and accuracy in all tasks\nProactive and positive approa...