Job Title: Customer Service Specialist
Location: Studley (Office-Based)
Salary: Competitive + Benefits
Contract Type: Full-time, Permanent
About the Role:
We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.
This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience.
It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.
Key Responsibilities:
Customer Communication & Support
* Act as a main point of contact for customers via phone and email
* Handle, resolve and record customer complaints professionally
* Provide ongoing support and online training to customers
Customer Onboarding & Account Management (SAP)
* Manage customer onboarding including registration, documentation and credit checks
* Ensure onboarding processes are completed within SLA timeframes
* Maintain up-to-date customer records and accurate permissions
* Apply correct pricing rules and ensure accurate tray movement data
Order & Financial Process Management
* Process customer orders including amendments, cancellations and pricing queries
* Address invoice and credit note enquiries
* Review customer balance, overdue payments and credit cover daily
* Work with customers to ensure orders can be processed accurately and on time
Supplier to Retailer Transaction Management
* Match supplier and retailer data, identifying discrepancies
* Communicate differences and actions required to suppliers
* Analyse trends and success rates and provide findings to the Key Account Manager
* Support customers in resolving discrepancies
Reporting & Administration
* Produce customer, sales and business reports using Excel
* Support updates and maintenance of internal work instructions
* Complete all administrative tasks to assist customers and internal teams
* Perform general office management duties
Candidate Profile:
* Excellent verbal and written communication skills
* Proficient in Microsoft Office with at least intermediate Excel ability
* 1+ year experience in Customer Service, Sales Support or Administration
* Logistics or supply chain experience (desirable)
* SAP experience (desirable)
* Strong attention to detail with high accuracy
* Able to work under pressure in a fast-paced environment
* Proactive, customer-focused and a strong team player
What Our Client Offers:
* Monday–Friday, 08:30–17:00 working hours (bank holidays required)
* 25 days holiday + your birthday off
* 4% employer pension contribution
* Private medical insurance
* Life assurance (4× salary)
* Employee discounts programme
* Employee Assistance Programme (EAP) for free mental health, legal & financial support
How to Apply:
If you’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you.
About Us:
We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.