Description
The starting salary for this role is £33,552 per annum based on working 36 hours per week. We support hybrid working with a requirement for a minimum of 2 days spent in the office. The office base for this role is Victoria Gate in Woking.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. Up to 5 days of carer's leave per year
4. Paternity, adoption and dependents leave
5. A generous local government salary related pension
6. Opportunity to undertake higher education apprentice courses linked with the University of Chichester
7. An Employee Assistance Programme (EAP) to support health and wellbeing
8. Learning and development hub where you can access a wealth of resources
9. Wellbeing and lifestyle discounts including gym, travel, and shopping
10. A chance to make a real difference to the lives of our residents
About the Role
We are looking for a proactive and well‑organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives. This is a key role within the Passenger Transport Projects Team, within the Highways, Transport and Network Management Service, ensuring the smooth day‑to‑day administration of schemes that help residents access essential travel by bus — the English National Concessionary Travel Scheme (ENCTS) and the Surrey LINK initiatives.
Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.
As a Transport Officer (Concessionary Fares and Ticketing) you will
11. Oversee the day‑to‑day administration and coordination of the English National Concessionary Travel Scheme (ENCTS) and LINK schemes.
12. Support the effective delivery and ongoing operation of travel and ticketing initiatives for Surrey residents.
13. Manage and respond to enquiries, undertake application assessments, and general customer communications relating to concessionary travel.
14. Work with internal teams, transport operators, and external partners to ensure accurate processing and data flow.
15. Maintain documentation, records, database management and reporting information to support scheme monitoring and compliance.
16. Assist with the implementation of scheme changes, updates, and service improvements.
17. Provide administrative support across the Passenger Transport Projects Team.
About You
To be considered for shortlisting your application will clearly evidence the following skills and our behaviours;
18. Strong administrative and organisational skills with exceptional attention to detail
19. Confidence in handling data, records, and customer information accurately
20. Knowledge of digital applications
21. Good IT skills and experience of database management systems
22. A customer‑focused approach, with excellent communication and interpersonal skills.
23. Ability to work collaboratively across teams and with external partners.
24. A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines.
25. Previous experience of working in a public transport environment
26. Good working knowledge of the relevant transport legislation
Before submitting your application, we recommend you read the job description & Our to get an insight into working at Surrey.
Contact Us
The job advert closes Sunday 12th April 2026 with interviews planned to follow.
We look forward to receiving your application,