Marine Service Manager
Location: Redhill
Contract: Permanent
We are looking for a Technical Service Manager with experience within the marine industry. Our client work on I.T solutions and Satcom communication services for the marine industry.
In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded.
Role Responsibilities – Marine Service Manager
1. Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams
2. As the case develops, ensuring that relevant teams responsible for the ticket at the time is supported and managed to ensure effective support case resolution.
3. Calling internal multi-discipline resolver groups, as required.
4. Internal briefings to senior management regarding status and plan of action for support cases .
5. Ensure all logistical and technical support elements of each engineer's service visit are managed to ensure maximum efficiency is gained (e.g combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly and appropriate for the visit.
6. Manage each s...