Job Title: Service Advisor
Location: Toyota Reading
Salary: £30,000 basic + uncapped OTE (estimated at £40,000 per annum)
Hours: Monday to Friday: 08:00 18:00, 1 in 3 Saturdays: 08:00 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training!
Drive Customer Excellence Join the Toyota Reading Aftersales Team
Are you a people-oriented professional with experience in vehicle servicing or customer support? Were growing our team at Toyota Reading and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.
What Youll Do:
* Engage with customers in person and over the phone to discuss their service and MOT needs
* Book appointments from the lead qualification team
* Recommend suitable maintenance and repair solutions based on customer needs and budget
* Clearly explain work required, associated costs, and timeframes
* Maintain regular contact with customers and keep them informed on progress
* Provide a professional, honest, and transparent aftersales experience
* Upsell additional services and plans where appropriate
* Meet individual and team targets across upsells and customer satisfaction
What Were Looking For:
* Experience as a Service Advisor at a main dealer or independent garage
* Excellent communication and interpersonal skills
* Sales-driven mindset with a strong focus on customer satisfaction
* Organised, professional, and calm under pressure
* Able to work efficiently in a fast-paced environment
* A full UK driving licence is essential
Your Benefits: Earnings & Progression:
* £30,000 basic + uncapped OTE (estimated at £40,000 per annum)
* Uncapped upsell commission
* Guaranteed bonus while on holiday and training
* Team bonus scheme
* Career development across 11 Lexus and Toyota dealerships
* Full manufacturer training and support
Car & Lifestyle Perks:
* Vehicle Purchase & Servicing Discounts For you and your family
* Perkbox Membership Access major retailer discounts, wellness tools & monthly treats
Health & Wellbeing:
* Virtual GP 24/7 health consultations and mental wellbeing support
* Life Assurance & Long-Term Illness Cover
* Free Eye Tests at Specsavers
Work-Life Balance & Recognition:
* 6 Weeks Annual Leave (rising with service)
* Holiday Carry-Over Option
* Long Service Awards & Bonuses (up to £1,500)
* Celebration Gifts Birthdays, weddings, new arrivals
Financial & Retirement Planning:
* Aviva Pension Scheme with employer contributions
* Employee Assistance Programme 24/7 support for health, finance, legal, and emotional matters
Whats Next?
Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? We want to hear from you.
Apply now and become our next Service Advisor at Toyota Reading.
We move quickly you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants.
Reference: RPOALL
Consultant: Chanté Budhoo
JBRP1_UKTJ