Job Overview
We are looking for an enthusiastic administrator to work in our commercial training business within Mitie.
* MES Training.
Purpose of the role
Reporting to the Assistant Training Manager and Managing Director, you will liaise directly with clients and training delivery staff to manage course bookings, respond to customer enquiries, and carry out a range of administrative duties to ensure efficient delivery of training courses.
Key Responsibilities
* Coordinate customer requests and ensure all necessary pre-course preparations are completed before each course begins.
* Provide administrative support to both employed and associate trainers, ensuring all resources, documentation, and arrangements are in place for the successful delivery of training.
* Process post-course documentation, manage course records, issue certification, and complete all related administrative tasks to support the smooth operation of the training programme.
* Support sales team with internal bookings and scheduling.
* Assist the Assistant Training Manager with live schedule uploads, opportunity recording, carrying out requests from management as needed, certification, managing personal and shared inbox, and customer service.
* Serve as point of contact for answering incoming calls and handling ad hoc tasks.
* Raise purchase orders for product and services.
Benefits
* Be part of a great team and a business who offer progression opportunities.
* Free parking.
* Access to company benefits/discounts programme.
* Company pension.
Qualifications
* Attention to detail.
* Good written and telephone skills.
* Ability to deal with issues as they arise.
* Good communication skills.
* Ability to work both alone and as part of a team.
* Good organisational skills.
* Previous administration experience (preferable).
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