Overview
The purpose of this role is to undertake service calls at customer sites to diagnose and repair internal and external faults and to provide Facilities Management (testing services) to our customers. You will report to the Service Support Manager with daily service call schedules planned by the Project Support Team. When there are no planned maintenance calls, you will work in the Service Centre or on installation projects. The role is Service Centre based, with a van available to enable travel to and from customer sites. Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that meet diverse requirements, with a strong emphasis on customer satisfaction, sustainability, and health and safety.
Responsibilities
* Manage health, safety, and environmental compliance, including incident reporting and safety observations.
* Ensure all activities adhere to company safety policies, Five Basic Behaviours, and Life Saving Rules.
* Promptly report health, safety, and environmental issues to mitigate risks to colleagues, visitors, suppliers, and customers.
* Maintenance Service Calls: perform a variety of maintenance tasks, including plumbing, electrical, and building fabric repairs, adhering to RAMS, SSOW, SOPs, and safety standards.
* Facilities Management Service Calls: handle FM service calls such as PAT testing, HVAC, and fire extinguisher checks, and install value-adding products at customer sites.
* Technical Expertise: possess electrical qualifications and certifications for FM testing; Algeco supports gaining further required certifications.
* Quality Assurance: ensure all work meets regulatory, quality, and customer standards.
* Stock & Equipment Control: use and manage stock efficiently, maintaining van stock levels for effective service.
* Basic IT skills for using a PDA to manage daily tasks, record service calls, and communicate with customers.
* Communication Skills: represent Algeco professionally, promoting company values while working at customer sites.
What we need from you
* General maintenance & Facilities Management testing skills/capabilities.
* Working at Height.
* Manual Handling.
* Customer focus – good communication skills, a willingness to go the extra mile to deliver excellent service in a professional manner, courteously to promote Algeco Values.
* Ability to identify and resolve issues or escalate where applicable.
* General maintenance capability.
* Use of a range of power tools in a safe and effective manner.
* Basic IT Skills.
* Ability to work on own or as part of a team, with a positive attitude.
* Willingness to learn new skills and share skills.
* Flexibility to support other parts of the business when required due to workload.
* Site Supervisor Safety Training Scheme (SSSTS).
* CSCS Card - NVQ Level 2 Blue Skilled Worker.
* Facilities Management - Legionella, Fire Extinguisher, etc.
* Electrical Maintenance.
* PAT Testing.
* ECS, IPAF and/or PASMA.
* A valid UK driving licence.
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