Business Systems and Project Manager Up to £45,000 Per Annum DOE 0800 - 1600 Mon to Fri Permanent role Are you a problem solver who possesses excellent analytical skills and experience with various business management quality systems? Have you got strong background in Aerospace or Automotive? If so, this role could be perfect for you. About the role: Develop and sustain the Business Management Systems in line with the required industry standards (including: IATF16949/ISO9001 /ISO14001, TISAX/ISO27001 and AS9100 etc), accreditation requirements and business requirements across the organisation through existing and new procedures. Regulate, control, and improve the quality of all processes throughout the business. Manage the internal audit program to ensure that all nonconformities raised by certification bodies during audits are effectively corrected and independently verified, ensuring any required changes in policy or procedure are effectively implemented as a result. Ensure all Customer business level requirements are met, as well as monitoring and managing all Customer complaints and warranty, dealing with them effectively and in time. Embed a culture of continuous improvement throughout the company. Lead the Business to achieve quality management system targets for customers and business goals (KPIs). Responsibilities: Strategy and Development Contribute to the creation and implementation of best practice, strategy, policies, processes and procedures to aid and improve operational performance Contribute to new business initiatives and projects and review and communicate the impact on relevant business management systems Management of PRN process Management of lessons learnt General and Task Management Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan. Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs Audit the MRP system against physical process for mismatches in resource allocation Implement and maintain all relevant procedures described each business management system Ensure that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies and Customers Ensure compliance with Customer requirements at a business (not project) level Manage Customer complaints and warranty alongside the Quality Manager ensuring any complaint is dealt with in time and to the Customers satisfaction (including completion of 8Ds) Update system documentation and communicate to applicable teams to carry forward lessons learned from any concerns Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits (both internal and external) Introduce new systems and procedures where appropriate Train others in all aspects of the business management systems and application of procedures Assign and delegate audits to the internal audit team Undertake regular system, product/process, and effectiveness testing audits across all business management systems Ensure corrective actions are undertaken to address non-conformities found Verify closure of non-conformities with Certification Bodies and communicating any open and closed NC's to the Management Review Hold management system performance meetings within the business (via management review) and with Certification Bodies Manage the audit nonconformity data base Provide detailed analysis of nonconformities Ensure ongoing compliance with all Management Systems (IATF16949/ISO9001/ISO14001 etc) (including: IATF16949/ISO9001 /ISO14001, TISAX/ISO27001 and AS9100 etc) Attend various meetings and action/communicate instructions Produce written reports and make presentations Undertake continuous training and development Identify business improvement opportunities within the organisation Develop, implement, and manage key performance indicators (KPIs) for each area of responsibility Assist with setting department objectives/KPIs and review and assess ongoing performance Ensure KPIs are met by working to the plan, including management of, and reporting Report on achievement of targets and identify any actions required Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. First point of contact for supplier and customer-driven systems to include;IMDS, EDI, Access Factory Master, customer portals including JLR COVISint, BMW, Lotus, INEOS, Pininfarina etc etc Person Specification A good Understanding of various business management quality systems Aerospace experience Excellent Automotive experience Understanding manufacturing processes Ability to work in a diverse and dynamic environment Planning and prioritising activities Good communication and interpersonal skills Problem-solving skills Understanding of Health and Safety practices Team working skills Analytical skills Ability to work on own initiative CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors.