Role: IT Operations Manager (Contract)
Start: ASAP
Security Clearance: SC (must be eligible)
IR35 Status: Inside IR35
Duration: 6 to 9 months
Rate: Up to £450 per day
Location: On site 5 days per week in Abingdon, Oxfordshire
Team Size: Managing 1 to 3 people
Overview
Our client are looking for an IT Operations Manager for a public sector end client. They are looking for an experienced IT Operations Manager to take ownership of day to day IT service delivery and operational support.
This is a hands-on management role, suited to someone who is comfortable leading a small team while remaining technically involved. You will oversee joiner mover leaver processes, access management, call management and ITSM operations, ensuring services are delivered to a high standard in a secure environment.
Key Responsibilities
Manage day to day IT operations and service delivery
Line manage a small on site IT operations team
Oversee joiner mover leaver processes and access requests
Manage access requirements and account administration
Administer Microsoft Entra and associated identity services
Own ITSM processes using Ivanti Neurons
Manage add ons and service configurations
Oversee call management and incident handling
Act as an escalation point for technical and service issues
Maintain documentation and operational runbooks
Ensure compliance with security and operational standards
Essential Skills and Experience
Strong background in IT operations and system administration
Hands-on experience with Microsoft Entra
Extensive experience of joiner mover leaver processes
Strong working knowledge of Ivanti Neurons ITSM
Experience managing access requests and account provisioning
Experience overseeing call management and incident processes
Previous experience managing small technical teams
Comfortable in a hands-on role and willing to roll up sleeves
Active SC security clearance
If you fit the requirements and have active SC Clearance please apply with an up to date version of your CV for immediate consideration.