Job Description
Hybrid Customer Service Advisor - Customer Care Team | Northampton (office-based during probation, hybrid thereafter)
Salary: £25,000 - £26,000 + benefits
Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)
This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team.
Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.
Why Apply?
* Opportunity to join a respected employer with genuine progression prospects
* Supportive team culture and a focus on employee wellbeing
* Full training provided with ongoing development opportunities
* Hybrid working is available after probation
The Role
As an Inbound Call Handler, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.
Key responsibilities include:
1. Handling inbound customer calls and queries acr...