Job Description
Team Manager - Client Support Services (CSS)
Location: Witham or Birmingham
We are looking for an experienced Team Manager to lead and inspire a team of 10 technicians within our CSS department. Reporting directly to the Department Manager, you will be responsible for driving operational excellence, managing service delivery, and supporting senior leadership in achieving shared objectives. Your role will include conducting regular training sessions, performance reviews, and annual appraisals to continuously enhance team performance.
Ideal candidates will have proven expertise in Binders, Pro-rata, or Fiduciary skills. We offer a hybrid working model, with three days per week in the office, complemented by free parking nearby. Understanding the importance of work-life balance, we provide flexible working arrangements and part-time opportunities - please let us know what suits you best.
We will count on you:
1. Direct service operations and functions within the client support process, ensuring compliance with internal governance and policies.
2. Manage operational issues within your area, maintaining discipline through metrics to meet processing targets.
3. Lead people-related activities including recruitment, salary/bonus decisions, performance management, training, talent mapping, succession planning, and status changes.
4. Make...