Job Description
Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent.
Key Responsibilities:
* Handle inbound and outbound customer enquiries via phone, email and ticket systems
* Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management
* Resolve issues efficiently while maintaining high levels of customer satisfaction
* Clearly explain mobile products, tariffs, data usage, roaming, and network services
* Identify opportunities to retain customers and promote relevant products or services where appropriate
* Accurately update customer records and document interactions using internal systems
* Follow company policies, compliance requirements, and data protection guidelines
* Work collaboratively with team members and escalate complex issues when required
Job Requirements:
* Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential)
* Strong communication skills with the ability to explain technical information clearly
* Confident using computer systems and learning new software quickly
* Problem-solving mindset with a calm, professional approach
* Ability to manage multiple tasks in a fast-paced environment
* Good attention to detail and organisational skills
Benefits:
* Competitive salary
* Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30)
* Opportunities for professional development and training
* Positive and collaborative work environment
* Employee benefits package
If you possess a customer-focused approach and are keen to join a dynamic team in the telecommunications industry, we would love to hear from you. Apply now to become a valued Customer Service Advisor with our client in Lee on the Solent.