About Foundation Personnel
Foundation Personnel is a specialist recruitment partner operating across Foundation, Civils and Infrastructure UK wide. Based in Milton Keynes, we deliver high-quality, compliant and reliable resourcing solutions, supported by a team who operate with pace, clarity and commercial awareness.
Our culture is grounded in our TRUE values — Team Aware, Reliable, Up For It, Entrepreneurial – which guide how we work, collaborate and deliver on our commitments.
Job Purpose
The Trainee Account Manager is the entry point into the Foundation Personnel Delivery team. The role is candidate-led and resourcing-focused, growing into Account Manager responsibilities through structured training, shadowing and progressive desk ownership.
Trainees follow the 12-week FP Recruiter Academy, moving through four phases: Foundations, Candidate Consultant, Account Manager and Running the Desk. By the end of the programme, the trainee is expected to manage live vacancies end-to-end, contribute to account growth and demonstrate our TRUE values consistently.
At Band 1, the role prioritises learning velocity, coachability and consistency of daily desk activity. The trainee builds the foundations of every successful recruiter: phone confidence, registration discipline, compliance accuracy, CRM hygiene, Client growth and management.
Key Responsibilities
1. Client Relationship Management
2. Service Delivery & Vacancy Management
3. Commercial & Account Growth
4. Data Quality, Compliance & Reporting
5. Internal Collaboration
6. Process Improvement & Client Experience
Career Pathway
The Trainee role is the first rung of the FP delivery pathway. Progression is driven by demonstrated capability against the Academy assessments, the 90-day RAG framework and live desk performance.
Skills, Experience & Attributes
Essential
* Graduate or early-career professional with the drive to build a career in specialist recruitment.
* Coachable, organised and target-driven — willing to do the daily reps that make a recruiter successful.
* Strong written and verbal communication; comfortable picking up the phone and holding professional conversations.
* Computer literate; quick to learn new systems and workflows.
* Resilient, self-aware and be open to feedback and learn from it.
Desirable
* Interest in Foundations, Civils, Infrastructure or the built environment.
* Prior exposure to a CRM (Bullhorn, Salesforce, HubSpot or similar).
* Previous sales, customer service, hospitality or call-centre experience.
* Full UK driving licence.
What We Offer
* Competitive salary and performance-related commission
* Comprehensive 12-week training programme — the FP Recruiter Academy.
* Clear career pathway aligned to the TRUE framework.
* Supportive, collaborative team environment.
* 30 days working from home annual allowance.
* Private healthcare (following successful probation).
* Modern office environment with team-based incentives.