EPW2
Job Title: Assistant Manager
Location: Perth, Scotland, PH1 3TT
Reports to: Branch Manager
Days and Hours of Work: Monday- Friday (40 hours per week)
Job Purpose:
To always deliver the highest levels of customer service and a culture of excellence with the Branch.
Key Accountabilities:
1. To identify and pick stock items for customers in a timely manner
2. To load and deliver products in a timely and professional way.
3. You will maintain and excellent relationship with customers
4. Maintain accurate records of sales and deliveries
5. To control stock levels and inform manager when stock is required.
6. Maintain good condition of the branch vehicle by checking and reporting concerns when required.
7. Ensures Banking is completed daily, and all cash is deposited or secured at close of business in accordance with company procedures.
8. Where appropriate delegate responsibility with accountability and follow-up
9. Provide cover in the absence of the Branch Manager.
10. To support the Branch Manager with ensuring staff meet or exceed all activity standards required, and the Branch is staffed at all time
11. To support the sales and marketing plans of the business
12. To support the branch action plan and to ensure the branch maintains existing business & obtains new business.
13. To assist in the development and implementation of sales and marketing plans of the business.
14. Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
15. Adheres to all company policies, procedures and business ethics codes
16. Assist in training and performance reviews and support the team to develop
17. Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.
18. Carries out activities in line with safe systems of work as well as using personal safety device in line with work type
Key Experiences and Skills Required:
19. Experience of working in a trade environment
20. Experience of customer service
21. Demonstrate the highest levels of customer service
22. Experience of dealing with cash
23. Must hold a full UK driving license.
Desirables Skills, Qualifications and Experience Required:
24. Good local Knowledge, and knowledge of the local road system.
25. PC Literate.
26. Able to listen and follow instructions.
27. Ideally some knowledge of the construction industry.
28. Able to work well within a close team environment.
29. Experience of managing a team.
Personal Attributes:
30. Action orientated – Able to deal with problems in appropriate time frames.
31. Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal.
32. High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
33. Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role.
34. People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders.
35. Team Member – Works part of a team and displays a positive attitude and is reliable, consistent and an engaging team player.
36. Leadership – strong, consistent, clear, inspire others, integrity, ability to drive through change.
37. Empowering Others – Delegation of trust, correct controls, feedback, communicate accountability and responsibility.
38. Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standard.