Our client is a large multi site business in Chesterfield who have grown significantly in the past few years.
They have a vacancy for a Booking Support Team Advisor.The purpose of the role is to deliver exceptional customer service ensuring all jobs are processed and booked in a timely and proficient manner
You do not need previous experience in a call centre environment but must have excellent customer service and administration skills, also strong attention to detail
* Handle incoming calls ensuring Team targets are achieved, calls include booking new jobs, resolving queries on existing jobs and providing general updates.
* Review & process jobs booked at source ensuring they are parts checked, the correct componentis added and available or ordered. Ensure jobs are authorised or validated before appointment date.
* Outbound call customers who have not selected a booking date to book appointment
* Complete and submit insurance authorisation requests from validations team.
* Ensure all email correspondence is actioned and suitable response issued.
* Liaison with Branch Managers to keep them abreast of any booking changes or amendments.
* Ensure job notes are factual, concise and up to date.
You will be;
* Secondary school educated with GCSE Maths and English
* Strong communication skills with a calm telephone manner
* Produces clear, accurate, and professional communication
* Confident communicating with customers via phone, SMS, and email
* Accurate data input
* Confident, energetic, and positive
* Ability to treat every customer with respect, respond promptly, listen, show empathy, take ownership and follow up on service provision
Hours of work - Mon - Fri 8.30am - 5pm
25 days holiday
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