The Trust Lead for Workforce Systems & Workforce Intelligence oversees all People & Culture workforce systems (e.g., ESR, ER Tracker, Watson IBM Digital Assistant, Omnidox) and manages the workforce intelligence function. They are responsible for:
Systems & Data Management - Ensuring smooth operation, data quality, and integrity across multiple systems; reconciling and validating data; managing audits; and delivering accurate, insightful workforce reports.
Leadership & Organisation - Setting objectives for the workforce intelligence function, leading teams, making key decisions affecting workforce data and processes, and representing the Trust internally and externally.
Innovation & Projects - Leading the rollout of new systems and enhancements, and from Sept 2025, overseeing a 12-month proof-of-concept project to automate 10 priority People & Culture processes.
Registration Authority Role - Acting as RA Manager for smartcard governance and compliance.
* Oracle Learning Management - The Trust Lead for ESR Learning/OLM manages the recording, reporting, and administration of all learning and development activity across the Trust.
Communication & Representation - Engaging effectively at all levels, participating in local and national groups, and being a role model leader with adaptable communication and leadership styles.
Main duties of the job
* Working autonomously as the organisational lead on all workforce systems and workforce intelligence related matters from strategy development to providing advice on best practice and legislative requirements.
* To act as gatekeeper to all workforce based systems in the People & Culture Directorate, ensuring appropriate governance and operational deployment of systems in alignment with the systems strategy.
* To lead on all People & Culture workforce system developments or new system implementations
* To lead on the development and integration of workforce information systems across People & Culture and more widely.
* Ensure development of robust short, mid and long-term strategies for system developments within the P&C Directorate.
* To engage with system suppliers to enable the development of systems to match the needs of the organisation
* Develop new business cases for the procurement of systems and system enhancements within People and Culture
* To undertake the Trust wide role of Registration Authority (RA) Manager and create a more robust governance structure for the management of smartcards.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
* Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
* Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
* Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
* Being accountable for the Trusts workforce systems and workforce intelligence service and holding managers and teams to account by:
* Developing the capability to manage changes in the future scope of resourcing for the Trust through new or changed systems, processes and technology.
* Delivering to budget targets; implementing efficiencies without compromising patient care, quality or staff welfare.
* OLM/ESR learning
* Act as the Trust lead for ESR Learning/OLM, ensuring the recording/reporting of all learning and development activity within the Trust.
* Ensure systems are in place to provide robust data capture and high quality, highly complex accurate reporting in a timely manner for all learning and development activities.
* Map statutory, mandatory and specialist training requirements by job role within ESR/OLM and ensure that all learners are enrolled on to the e-learning that is required for their role.
* Create and maintain training reports within the ESR Business Intelligence reporting tool to enable managers access to view training compliance data for their staff.
* Maintain the course catalogue within ESR, including the creation of Learning Paths and Learning Certifications for blended learning programmes.
* Provide system training and support to all training teams within the Trust to devolve the use of class administration functionality and ensure that all training activity is recorded within ESR/OLM.
* Ensure ESR/OLM learning and development best practice is promoted within the Trust, including the creation of system user guides.
* Registrations Authority Management
* Assign, sponsor, and register RA agents, ensuring there are sufficient resources to operate the registration processes in a timely and efficient manner.
* Compliance with the National Registration policy and processes and aligning local processes with National policy and processes
* Making users aware of their responsibilities relating to Health and Social Care Information Centre (HSCIC) and Smartcard use
Person Specification
Qualifications, Accreditations, Education
* Post-Graduate level of education or equivalent experience and expertise of providing workforce and finance data analysis in a work environment
Experience
* Substantial technical ESR and systems experience
* Experience of writing reports and policies
* Experience of utilising and developing ESR System functionality
* Highly developed experience of producing, analysing and interpreting information in a work environment, including manipulating data sets, analysing data, presenting findings in appropriate formats and making recommendations
* Extensive experience of working with complex, conflicting and contentious information
* Extensive experience of using, creating and developing databases in SQL Server or MS Access in a work environment (including creating complex queries using structured query language to interrogate the data, creating procedures and reports)
* Experience of managing staff, leading teams and being a role model to staff
* Experience of maintaining the OLM course catalogue within ESR, including the creation of Learning Paths and Learning Certifications for blended learning programmes
* Experience of creating and maintaining reports within the ESR Business Intelligence reporting tool
* Experience of performing data reconciliation and validation exercises to ensure the accuracy of the training data recorded within ESR/OLM
* Experience of supervising staff
Knowledge and Skills
* Demonstrable understanding of equality and inclusion regulations
* Demonstrating continuous personal development including management, HR, resourcing, organisation development and change management
* Planning and prioritising conflicting demands and unpredictable work patterns. Working to exacting deadlines
* Highly developed communication skills, both verbal and written with the ability to adapt communications ensuring effective outcomes in different environments/dealing with varying issues
* Delivering services that demonstrate value for money and making economies where possible
* Receiving, interpreting and analysing highly complex data to increase understanding and inform decision making
* Ability to analyse complex and sometimes conflicting data sets, with a logical approach
* Ability to develop, maintain and adapt databases (using SQL or Access) and spread sheets (MS Excel) for personal use as well as the use of others in a changing environment
* Ability to tailor information systems to meet users requirements
* Ability to solve problems and make informed recommendations based on detailed data analysis
* Excellent numeracy skills, with the ability to use statistical techniques
* Excellent numeracy skills, with the ability to use statistical techniques
* Ability to manage / organise own workload and plan work according to changing priorities and deadlines
* In depth, specialist knowledge in the system administration of OLM
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£64,156 to £71,148 a yearPer annum incl HCAS
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