Job Title: Business Assurance Manager Location: Epsom Salary: Competitive Working Hours: 9am - 5.30pm Working pattern: Hybrid (2 days in the office, 3 days from home) Reports to: Senior Manager, Assurance Direct Reports: 10 Regulated Role: Yes - Senior Manager and Certified *Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location Business Assurance Manager This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You'll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes. Key Responsibilities: Lead and support the Quality Assurance and Outcomes Testing teams. Oversee reviews of business processes, service quality, performance, and compliance. Design and maintain frameworks to support assurance activities in line with regulatory and business needs. Continuously evaluate the effectiveness of assurance activities and suggest improvements. Develop and support the team through coaching, training, and performance management. Work closely with Training and Competency teams to address business development needs. Present assurance insights and metrics to senior leadership and operational forums. Keep policies and procedures up to date, ensuring proper review and gov...