Overview
Location: Regional Office (Full-time, Office-Based)
We are seeking a highly motivated and detail-oriented GE and SM Scheduler to join our team. This is an exciting opportunity to play a pivotal role in the effective scheduling of staff, resource management, and ensuring smooth operational processes. If you’re a self-driven individual with strong organizational skills and a passion for delivering outstanding service, we want to hear from you!
Key Responsibilities
* Staff Scheduling & Resource Management
o Safely and effectively schedule staff (both direct and contractors) within the region.
o Achieve full utilization of resources and regularly update scheduling tools or any new systems implemented.
* Work Management Tools
o Operate work management systems (MRS, GPS, SAP) to assist with issuing and completing work.
o Raise and process purchase orders using SAP, including the generation of management reports.
* Communication & Liaison
o Provide regular feedback to Field Engineers and Field Staff Supervisors.
o Resolve telephone queries from internal and external customers.
o Collaborate with other Directorates for seamless operations across the Regional Office.
o Support the investigation of customer complaints.
o Maintain records for Electricity Guaranteed Standards.
* Compliance & Administrative Tasks
o Liaise with contractors to ensure compliance with Section 74 of the New Roads and Street Works Act.
o Raise and request Street Works Notices and Permits as needed.
o Record and manage annual leave and other absences for field staff.
o Ensure all policies and procedures are adhered to, contributing to the overall effectiveness of the team.
* Emergency Support
o Be available to carry out storm role duties during emergencies.
Principal Accountabilities
* Financial
o Effectively schedule staff to minimize overtime expenditure.
* Customer Focus
o Ensure timely updates to customers and field staff to provide accurate job progress.
o Adhere to Electricity Guaranteed Standards and ensure proper recording.
o Minimize customer complaints by effectively managing resources and scheduling.
* Process
o Maintain up-to-date scheduling systems to ensure visibility of all staff.
o Raise purchase orders in a timely manner.
o Monitor workloads and time management effectively.
* People
o Actively participate in performance reviews and monthly team briefings.
o Manage absence and sickness days efficiently, ensuring minimal disruption to operations.
Knowledge, Skills & Qualifications
* Basic understanding of the network and types of jobs undertaken (advantageous).
* Ability to thrive in a pressured environment and work well within a focused team.
* Proficient PC literacy, fast and accurate keyboard skills, and ability to learn new systems quickly.
* Team-oriented with a collaborative attitude.
* Strong initiative and problem-solving skills.
* Flexible and adaptable to changing work demands and hours.
* Self-motivated with a strong drive for success and achieving goals.
* Strong interpersonal and communication skills, with the ability to build positive working relationships.
* Excellent organizational and problem-solving abilities.
Preferred Qualifications
* Level 3 City & Guilds 2339 (formerly 2322) certificate in Electrical Technology Engineering.
Desirable Attributes
* Enthusiastic, customer-focused, with a strong commitment to safety and service quality.
* Ability to motivate and manage field teams effectively.
* Adaptable and capable of managing a wide range of tasks, with the ability to learn new responsibilities.
* Comfortable in handling different personalities and resolving difficult situations.
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