Air & Sea Freight Operations CoordinatorBenefits:Salary: £30,000–£40,000, dependent on experience.Work Schedule: Monday to Friday, 9:00 AM – 5:30 PM.Additional Perks:Annual salary review and bonus.25 days annual leave plus bank holidays.Pension plan.Responsibilities:Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.Secure competitive agreements with carriers and service providers while balancing cost and service expectations.Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.Recommend and implement measures to improve efficiency, reduce costs, and optimise freight operations.Requirements:Minimum 1 year in air or ocean imports.Strong understanding of end-to-end import processes, including customs procedures and documentation.Effective verbal and written communication with proven ability to build and sustain client relationships.In-depth knowledge of Incoterms and their application in import operations.Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines.