Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.
SALARY: £25,000 per annum + Benefits
LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)
The company operates a hybrid working pattern which allows colleagues to gain a work-life balance with the opportunity to work from the office and home for part of the week once core competencies are achieved.
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday-Friday 9am-5:30pm
Job Overview
We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.
On a day-to-day basis, as an Administrator / Customer Correspondence Administration Assistant, you will work proactively as part of an experienced team responsible for the timely resolution of customer queries and will support the collections department to ensure the right outcome is achieved for the customer, your clients, and the company.
The company is looking for an individual who can multi-task and use a wide range of communication methods with customers such as 2-way SMS, email, and letters, while adhering to compliance and regulations.
In this role, you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. Full training will be provided to ensure you are well-versed in these standards, but it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.
Candidate Requirements
* Excellent written and verbal communication skills
* Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
* Polite and professional approach when dealing with customers
* Excellent customer service skills
* A good administrative background
* The ability to multi-task and prioritise workload
Benefits
The company offers a range of programmes and benefits to support their employees and their families, including:
* Cycle to Work and Electric Car Salary Sacrifice schemes
* Free on-site parking, bike storage, and shower facilities
* Childcare Vouchers
* Dental and Health Cash Plan
* Company Pension Plan
* Life Assurance and Colleague Assistance Program
Retail Discounts
They also offer hundreds of discounts on shopping, days out, restaurants, cinema, holidays, and more, including brands like Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many others.
Holidays
Holidays start at 21 days (rising to 25), plus 8 bank holidays.
How to Apply
To be considered for this position, please submit your CV to our Recruitment Team for review. CVs of applicants meeting the requirements will be forwarded to our client for consideration. By submitting your application, you consent to us sharing your details with the client.
JOB REF: AWDO-P13368
Full-Time, Permanent Admin Jobs, Careers, and Vacancies in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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Website: http://www.awdo.co.uk
Reference: AWD-IN-SPJ
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