About The Role Platform Operations Engineer – Unified Communications Location: UK flexible location (Hybrid, home and office) Salary: £, to £, per annum, (plus ILW, if residing & working in London) (DOE) Hours: per week, flexible Contract: Permanent
Could you responsible for support, management, and maintenance of our communication technologies, ensuring secure and resilient are delivered across the British Red Cross (BRC) to our staff, volunteers, supporters, and our service users who can enjoy a positive and consistent experience?
Could you help integrate various methods of communication into a single efficient, secure, and reliable platform in line with our mission?
A day in the life of a Platform Operations Engineer – Unified Communications In this vital role you'll:
1. Support and optimise Microsoft Teams Phone and the cloud telephony platforms used across our contact centres and critical services - ensuring the BRC stays connected when it matters most.
2. Work closely with our external telephony service provider, who deliver SIP, hosted telephony, and call‑routing services that underpin our inbound and outbound communication channels. You’ll help ensure these services remain resilient, secure, and aligned with operational needs.
3. Apply technical expertise to support the successful delivery of programmes, projects and sanctioned initiatives relating to unified communications.
4. Conduct testing and validation of changes, ensuring great user experience and reliable rollback plans when needed.
5. Identify, assess, and register incidents, gathering the required information and passing them to appropriate resolution channels.
6. Troubleshoot across multiple communication technologies, identifying root causes at different problem levels.
7. Define and track measurable goals using OKRs and KPIs to support continual service improvement.
8. Support and improve our legacy voice infrastructure and on‑premise contact‑centre platform, contributing to lifecycle management, capacity planning, and ensuring interoperability with Teams Phone and services delivered through our external provider.
You’ll be successful in this role if you have:
9. Strong product knowledge of Microsoft Teams, Teams Phone, and cloud telephony services.
10. Awareness of authentication technologies such as Microsoft Active Directory, Azure Active Directory, and Microsoft Authenticator, which interact closely with our UC platforms.
11. Experience supporting and hardening environments that rely on externally delivered SIP and telephony services, ensuring smooth integration with our unified communications ecosystem.
12. A commitment to great user experience, secure operations, and continuous improvement.
13. The ability to work collaboratively across the organisation, supporting colleagues and guiding users to get the best from our technology investment.
Context: Why your work matters
The British Red Cross helps anyone, anywhere in the UK and around the world get the support they need when crisis strikes. Your role ensures the reliable communication platforms that make this possible, keeping our National Support Line available, supporting emergency response teams, and enabling efficient collaboration across the movement.
Interested? The closing date for applications is on Thursday the th of February with interviews to follow.
In return for your commitment and expertise, you’ll get:
14. Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
15. Holidays: days annual leave (including bank holidays) + option to buy extra days.
16. Pension scheme: Up to % contributory pension.
17. Learning & Development: A range of career & learning opportunities.
18. Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
19. Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
20. CycleWork: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders