Overview
Lead with Excellence: Learn to oversee depot operations to ensure everything runs seamlessly. Champion Safety: Uphold rigorous Health and Safety standards to protect our team and operations. Drive Success: Learn to manage depot performance to achieve operational and financial success. If you're passionate about learning to lead a dedicated team and want to take the next step in your career, we want to hear from you!
Key Responsibilities
* Promote and Expand: Actively promote Wernick Hire and source new enquiries to grow our business.
* Responsive Communication: Respond promptly to all enquiries, ensuring customer satisfaction.
* Accurate Costing: Provide precise and profitable costing for all enquiries.
* Detailed Surveys: Conduct thorough site surveys and produce clear, accurate sketch drawings when needed.
* Contract Management: Coordinate and manage hire contracts from order receipt to handover, including overseeing the hire period.
* Progress Monitoring: Keep a close eye on work in progress to ensure timely completion of orders.
* Team Development: Enhance the knowledge and skills of hire employees through effective training and mentorship.
* Health and Safety Compliance: Ensure strict adherence to Health and Safety policies and procedures.
* Financial Oversight: Take overall responsibility for the depot's P&L, cost management, and profitability.
* Staff Management: Oversee yard and office staff, handle basic HR functions, and record sickness/absence in conjunction with the HR department.
* Comprehensive Knowledge: Maintain a thorough understanding of each job function within the depot.
* System Understanding: Be proficient in using the MCS RM/CRM system.
* Quality Management: Ensure awareness and compliance with the QMS system.
* Asset Management: Oversee asset management and ensure accurate recording of assets.
* Training and Development: Attend and pass the IOSH course and participate in Team Academy leadership and sales training.
* Calm Under Pressure: Remain composed in a busy, high-pressure office environment, making decisions independently.
* Workload Management: Plan your workload effectively, multitask, and delegate tasks evenly among the depot team.
* Effective Communication: Communicate at all levels and take ownership of issues, providing solutions or suggestions for resolution.
* KPI Management: Ensure depot KPIs are met or exceeded.
* Customer Service Compliance: Adhere to customer Service Level Agreements.
Experience and Qualifications
* Experience: Some previous man management experience, ideally within the same industry; the Hire industry in construction would also be considered.
* Sales Acumen: Ability to learn to drive growth and performance, strong communication skills (essential).
* Attention to Detail (Essential)
* Project Management Skills (Desirable)
* Leadership and Team Development (some previous experience of leading a team)
* Health and Safety Awareness (Essential)
* Financial Awareness – learning all aspects of the P&L
* Human Resources Management (Desirable)
* Operational Knowledge (Essential)
* Asset Management (Desirable)
* Training and Professional Development (Essential)
* Calm Under Pressure (Essential)
* Effective Workload Management (Essential)
* Problem-Solving Abilities (Essential)
* Performance and KPI Management (Desirable)
* Customer Service Excellence (Essential)
* Strong Communication Skills
* Meticulous Attention to Detail
* Health and Safety Awareness and Implementation
* Ability to remain calm under pressure
* Full UK Driving License
Benefits
* Competitive salary and bonus scheme
* Hybrid company car and fuel cards
* Generous holiday allowance (rising with service)
* Option to buy extra holidays
* Option to sell or carry over up to 5 days holiday
* Christmas shutdown
* Early finish on Fridays
* Group pension
* Annual salary review each January
* Life assurance of 2x annual salary
* Personal accident insurance
* Free onsite parking
* Employee assistance programme
* Training and progression opportunities
* Family-run and well-established, secure company (trading 90 years)
* Open door policy
* Employee referral scheme
* Benefits scheme (discounted retailers)
* Corporate eyecare scheme through Specsavers
* Direct communication with the MD/CEO through staff satisfaction surveys
* Outreach Day – ability to volunteer with a charity for 1 day a year
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