What you’ll be doing
as an HR Advisor
1. Providing a professional front-line advisory service that supports employees and managers with People policy, process and system queries, aiming to resolve as many at the first point of contact as possible.
2. Customer-focused advice provided on inbound calls and via email.
3. Coaching line managers and employees to find the information they need in the People Portal and FAQs, to support self-service.
4. Raising cases in ServiceNow where the question cannot be quickly resolved.
5. Ensuring that the daily short-term sickness and long-term sickness reports are uploaded and actioned in line with the agreed process each morning.
6. Working with the wider teams.
7. Maintaining case management records to ensure they are clear, concise and in line with GDPR.
8. Attending and participating in training/updates about any system policies, processes, or procedure changes.
9. Working on the telephone advice service
Base Location: Reading - Hybrid
Working Pattern: 36 Hours
What you should bring to the role
To thrive in this role, the essential criteria you’ll need are:
10. Experience working in a remote and high-volume HR Advisory service using a similar HR service model/approach.
11. Customer-focused, with a detailed knowledge of People policies, processes and procedures
12. Highly organised and responsive, with an ability to deal with a high volume of queries each day.
13. Confident and tenacious, taking ownership of issues to resolution promptly.
14. Experience in managing challenging stakeholders.
15. An active listener who is naturally inquisitive and able to coach managers and employees to self-serve and/or know when to escalate a case.
16. Excellent communication skills, with the ability to adapt and build rapport/provide advice to all levels.
What’s in it for you?
17. Competitive salary up to £36,000 per annum, depending on experience
18. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
19. Performance-related pay plan directly linked to both company and individual performance measures and targets
20. Generous Pension Scheme through AON.
21. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.