Join to apply for the Senior Operational Support Manager role at NHS Resolution
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The opportunity
We are looking for an enthusiastic proactive individual for a newly created key operational role within our Practitioner Performance Advice service. As Senior Operational Support Manager (SOSM), you’ll be providing operational leadership and support to your own team and overseeing the smooth delivery of services in a sensitive and complex casework environment. As a key member of the Assessment and Remediation management team, you will contribute to the effective functioning of the wider team and help to shape service delivery. In addition to your management responsibilities, you’ll carry your own caseload when required, for example drafting action plans for practitioners requiring performance improvement. This is a pivotal role in the team where you can use your management and casework experience to make a valuable contribution to our work supporting practitioners.
The opportunity
We are looking for an enthusiastic proactive individual for a newly created key operational role within our Practitioner Performance Advice service. As Senior Operational Support Manager (SOSM), you’ll be providing operational leadership and support to your own team and overseeing the smooth delivery of services in a sensitive and complex casework environment. As a key member of the Assessment and Remediation management team, you will contribute to the effective functioning of the wider team and help to shape service delivery. In addition to your management responsibilities, you’ll carry your own caseload when required, for example drafting action plans for practitioners requiring performance improvement. This is a pivotal role in the team where you can use your management and casework experience to make a valuable contribution to our work supporting practitioners.
What You'll Be Doing
* Lead the operational management and provide line leadership for a dedicated team, with direct oversight of the services delivered.
* Ensure objectives and key performance indicators are achieved, supporting a culture of high performance.
* Drive service improvements to ensure operations run smoothly, efficiently, and effectively.
* Manage a caseload of complex assessment and remediation cases relating to practitioners with performance concerns, offering expert advice on challenging operational matters when required.
* Collaborate as part of the management team within the Assessment and Remediation Service, contributing to strategic decisions and providing operational support to senior colleagues.
What You'll Bring
* Excellent leadership qualities, including the ability to manage and support a team, allocate resources effectively and oversee service deliver
* Sound judgement and problem solving skills, working with staff to find practical solutions to operational difficulties
* Effective organisational and planning skills, with the ability to manage multiple tasks and adjust priorities
* Ability to analyse complex case materials and identify key issues
* Clear and confident oral and written communication skills with a wide range of stakeholders
What We Offer In Return
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and innovative work environment.
* Work in a progressive environment towards data-driven strategies.
* A commitment to diversity, equality, and inclusion.
* Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
* Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
* 24 hours employee assistance programme from Health Assured (EAP)
* Eye care vouchers for Specsavers.
* Health service discounts.
* Blue Light card, a discount service for the emergency services and the NHS.
* Cycle to work scheme.
* Season ticket loan scheme.
About Us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 31 Aug 2025
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Information Technology
* Industries
Hospitals and Health Care
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