Responsibilities
* Be the problem-solver our customers rave about - respond to queries across multiple channels with speed, confidence, and care.
* Own every interaction - take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
* Deliver wow moments - go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
* Lead with empathy and professionalism - handle every conversation with understanding, respect, and a solutions-first mindset.
* Spot opportunities for improvement - identify processes that could be better and share feedback to help us raise the bar for service.
* Partner with our Approved Installers - provide seamless support that helps them deliver an exceptional experience for our customers.
* Think smart, act fast - make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
* A natural communicator - confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
* Tech-savvy and adaptable - comfortable working across multiple systems with strong computer skills to keep things running smoothly.
* Eager to grow - driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
* Customer-obsessed - passionate about making a real difference and committed to delivering outstanding experiences every time.
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you'll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
Benefits
* Life insurance after 2 years' service
* Access to Benenden health and discount platform after 1 year of continuous service
* Personalised progression plan with clear career opportunities
* Individual training budget for personal development
* Employee discounts
* Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
* Eye care vouchers
* Refer a Friend Scheme
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