Reporting directly to the General Manager, the Assistant General Manager (AGM) will play a critical role in the day‑to‑day management of the venue. This is a hands‑on leadership position with responsibility across guest experience, team performance, health and safety, and operational standards.
Overview
We are a multi‑attraction Family Entertainment Centre, offering a dynamic and immersive guest experience through a diverse range of activities including arcade games, bowling, AR darts, karaoke, batting cages, laser tag, and a vibrant food and beverage offering. Our mission is to deliver safe, memorable, and high‑quality entertainment for families, groups, and individuals of all ages.
Responsibilities
* Support the General Manager in overseeing all aspects of daily operations across multiple attractions and departments
* Ensure high standards of guest service, operational efficiency, and safety compliance at all times
* Lead, train, and manage a multidisciplinary team across attractions, front‑of‑house, and F&B
* Assist with financial performance monitoring, including cost control, stock management, and P&L reporting
* Coordinate staff scheduling, training plans, and performance management procedures
* Contribute to local marketing initiatives, events planning, and business development opportunities
* Serve as a senior point of contact for customer feedback and service recovery
Qualifications
* Proven experience in a managerial or supervisory role within leisure, hospitality, or a similar customer‑facing environment
* Demonstrated leadership, team development, and problem‑solving skills
* Strong communication and organisational abilities
* Commercially aware with a good understanding of operational KPIs and business drivers
* Flexible and resilient, with the ability to work evenings, weekends, and holidays as required
* A genuine passion for customer experience and team engagement
Benefits
* Competitive salary with performance‑related bonus potential
* Opportunities for career progression within a growing business
* Comprehensive training and development support
* Staff benefits including discounted access to attractions and food & beverage
* A collaborative and energetic work culture in a unique and exciting environment
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