* Hybrid Working
* Excellent performance based incentives
About Our Client
Our client is a large organisation within the business services industry. Known for its robust customer service department, they maintain a strong presence in Ashford, England, and are recognised for their steadfast commitment to excellence.
Job Description
* Provide exceptional customer service via phone and email.
* Resolve client issues promptly and accurately.
* Maintain a thorough understanding of the company's products and services.
* Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
* Liaise with other departments to resolve more complex customer complaints or inquiries.
* Contribute to the development of new procedures and processes to improve customer service delivery.
The Successful Applicant
A successful Customer Service Advisor should have:
* Prior experience in a customer service advisor role, preferably within the business services industry.
* Exceptional communication skills, both written and verbal.
* Strong problem-solving capabilities and a customer-focused approach.
* Proficiency in using computer software and online tools.
What's on Offer
* The opportunity to work in a hybrid working environment that balances office life and working remotely.
* Generous holiday leave
* Competitive salary
#J-18808-Ljbffr