Job Description
Manager - Italy Team
Contract: Full-time, permanent
Team: EA Coordination – Italy Team
Office Location: London or Sheffield, UK
The role:
Managers within Fragomen are responsible for the day-to-day management of not only the team they lead, and ongoing improvement of the processes but also client relationships.
This means that you will take the lead on the allocation and output of the team, as well as identifying new work opportunities for the firm and undertaking appropriate actions to acquire new work for the practice, with the support of the Partners, Directors and Senior Managers.
1. Management of a diverse team, their workload, performance, training and quality of support for clients.
2. Responsible for maintaining good client relationships and close management of VIP cases, escalations as well as active participation in presentation and meetings with clients.
3. Management of a diverse network of providers and their performance and quality of support for clients.
4. Take the lead on diverse projects imperative to the ongoing improvement cycle of organisation processes for the benefit of Fragomen and the team.
5. Share best practices and provide strategic insights into complex inquiries, projects, high profile matters.
6. Identify and pursue new client opportunities.
7. Enforcing existing service delivery standards and building new processes.
8. Scoping and pricing of service models; identifying and implementing new service models for the team.
The team:
The EMEA Coordination team is responsible for processing the applications of our clients for countries where Fragomen does not have a physical office.
This is a dynamic team with employees from various backgrounds and countries with at least 20 different languages being spoken.
What we are looking for:
9. Similar experience at this level within Italian immigration, specifically with supervisory and mentoring experience gained through team management and vendor performance.
10. Proven record of client facing and strong customer service experience, and the ability to present in front of the client, manage escalations.
11. Ability to analyse, structure, build and define clear processes, ability to identify opportunities and provide innovative solutions, proven record of strategic thinking and advisory work.
12. Ability to identify, assess and manage risk for the organisation when making decisions.
13. Excellent organisation skills with ability to plan, prioritise, meet deadlines, monitor budget and manage multiple projects.
14. Ability to motivate, lead and develop a growing team, leading and coaching teams while working as an enthusiastic member of the team.
15. Italian language skills.
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
16. Competitive Salary: We offer salaries that reflect your skills and experience
17. Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
18. Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
19. Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
20. Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
21. Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
22. Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
23. Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
24. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
25. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
26. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html