Main area Play Support Grade NHS AfC: Band 3 Contract Permanent Hours
* Part time
* Flexible working
30 hours per week (up to 30 hours per week) Job ref 372-FSS2919-A
Employer Calderdale and Huddersfield NHS Foundation Trust Employer type NHS Site Rainbow Hub Town Elland Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 24/12/2025 23:59 Interview date 08/01/2026
Children's Outpatient Department Family Support Assistant
NHS AfC: Band 3
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part‑time, job‑share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.
Job overview
A really exciting and fantastic opportunity has arisen for a Paediatric Family Support Assistant to join the Children's Outpatients Department Team.
The Children's Outpatients Department Team supports busy clinic areas across three sites within Calderdale and Huddersfield NHS Trust. This dynamic, enthusiastic and creative individual is required to support children with all aspects of play, distraction, desensitisation to help them manage their health and medical conditions.
The successful candidate will have experience working in this field of practice and will contribute to an enhance holistic care provided by our children and young people services.
Main duties of the job
• To provide play and distraction and support for children and their families within the Paediatric Outpatient Departments as well as within the scope of other paediatric areas within CHFT.
• This role will provide support for children and families in the Outpatient setting with a focus on Play, distraction techniques and desensitisation.
Working for our organisation
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Detailed job description and main responsibilities
Main Tasks
* To be part of the clinical team working within the Children’s outpatient department and other paediatric settings.
* Undertake all defined duties required.
* To work without direct supervision using own initiative within the level of competency set down for this post.
* To ensure that patient privacy and dignity are respected at all times.
* To support and reassure patients during clinical procedures or treatment.
* Ensure that patient care is optimised by communicating relevant information in a timely and accurate fashion.
* Promote the professional image of the Trust by maintaining at all times a neat appearance and helpful manner, paying particular attention to the need to deliver high standards of care, in accordance with the Trust’s policy quality standards and the Patient’s Charter.
* Ensure that at all times the policies and working practices of the Trust are observed particularly in relation to confidentiality.
* To attend unit and Multidisciplinary Team meetings as required.
* Ensure that all queries are attended to as soon as possible, answering the telephone efficiently, conveying any messages to the appropriate personnel.
Person specification
QUALIFICATIONS / TRAINING
* English and Math GCSE grade 9-2 (A*-E) or equivalent
* NNEB or Equivalent in Play Related Field
* Hospital Play Specialist Qualification
* Willing to undertake training and skills as required
KNOWLEDGE, EXPERIENCE & EXPERTISE
* Experience working with children
* Experience of working with children and families who have medical and nursing needs.
* Previous experience of managing own workload, and understanding needs of priority
* Experience of using IT systems for documentation
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
* Excellent interpersonal skills
* Good evidence of communications skills, working with other professions, children and families.
* Flexible and creative approach to working to support a large geographic area
* Professional manner and appearance.
* Team player
* Car owner/driver or suitable alternative transport to enable you to undertake the job (it is unlikely that public transport will meet this requirement). Reasonable adjustments can be considered in accordance to the Equality Act
We have required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.
If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.
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