North West (Multi-site Burnley, Tameside, Rochdale)
Reporting to: Managing Director / Registered Nurse Director
Role Purpose
The Head of Operations is responsible for the strategic and operational leadership of all branches across the organisation.
The post holder ensures consistent operational performance, workforce stability, regulatory compliance, and commercially
sustainable service delivery across the group.
This is a senior leadership position with direct line management responsibility for all Registered Managers.
The role exists to standardise governance, strengthen accountability, improve performance, and enable sustainable growth
while protecting the organisations nurse-led care model.
The Head of Operations works in structured partnership with the Nurse Director (clinical governance)
and Head of Finance (financial governance), ensuring clear separation of operational, clinical, and financial accountability.
Operational Leadership & Performance
1. Provide direct line management and leadership to all Registered Managers.
2. Establish clear KPIs across branches, including staffing, compliance, retention, and financial performance.
3. Standardise operational systems, policies, and reporting frameworks.
4. Ensure consistent r...