Account Manager – B2B Print & Design (On-Site)
About Us
Print Studio Scotland is a well-established design and print business with over 16 years of consistent growth. We specialise in high-quality digital and wide-format print solutions for commercial clients who value attention to detail, fast turnaround and professional service.
We are proud of our reputation for reliability, efficiency and quality. Our team works collaboratively, respectfully and without high-pressure sales tactics. Clients enjoy working with us because we are responsive, knowledgeable and easy to deal with.
As we enter the next phase of structured growth, we are strengthening our commercial team with the appointment of a dedicated Account Manager.
The Role
This is a key on-site role within our business.
You will manage day-to-day client communication, prepare quotations using our structured pricing framework, and help increase revenue within our existing client base.
This is not a cold-calling sales position.
It is a relationship-focused commercial role suited to someone who values professionalism, organisation and long-term client partnerships.
You will work closely with our Production Manager and Graphic Designer to ensure smooth workflow, realistic lead times and consistent quality delivery.
Key Responsibilities
* Manage inbound client enquiries via email and phone
* Prepare and issue quotations using a defined pricing structure
* Follow up outstanding quotes in a timely and professional manner
* Identify opportunities to increase spend within existing accounts
* Maintain accurate client records and communication logs
* Raise invoices and assist with aged debt follow-up
* Liaise daily with production to align expectations and deadlines
* Maintain high standards of service, accuracy and attention to detail
About You
We are looking for someone who:
* Has 5+ years’ experience in B2B account management or client services
* Is commercially confident and comfortable discussing pricing
* Can handle pricing objections calmly and professionally
* Is highly organised and process-driven
* Communicates clearly and professionally in writing and verbally
* Is detail-focused and values accuracy
* Prefers a structured, team-oriented environment over high-pressure sales
* Is looking for a stable, long-term role within a growing SME
* Has experience within the print industry and as familiar with print specifications
What We Offer
* £32,000 base salary
* Attractive performance-related bonus structure
* On-site role within a friendly, respectful team
* Clear role boundaries and structured processes
* Opportunity to contribute to the next stage of business growth
Our Culture
We value professionalism, reliability and teamwork.
We are not a high-pressure sales environment.
We believe in clear communication, fair pricing and long-term client relationships.
If you are looking for a commercially meaningful role where quality and service matter, we would like to hear from you.
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