Our client based on the outskirts of Guildford are seeking a Customer Service Support Manager- to join their close-knit team. The successful candidate should have a great team-working ethic and be prepared to work in a hands-on environment working for some big-name customers!
Key Responsibilities:
* Customer liaison by phone and email – providing quotations and product advice
* Assisting the warehouse with orders when needed
* Sales & marketing material preparation e.g. catalogues and price lists
* Chasing up samples supplied to customers to get feedback and aid sales
* Website product maintenance
* Exploration of new sales avenues and markets
* Data processing on the CRM to ensure the maintenance and correction of client, supplier and product data
* Uploading invoices of the system
* Attendance at shows and exhibitions where necessary
Experience and Skills Requirements:
* Flexibility – supporting other members of the team when necessary
* Excellent MS Word & Excel skills
* Solid numeracy skills required for product preparation, stock check and quotations
* Accuracy and attention to detail
* Enthusiastic and versatile
* Excellent telephone manner
* High standards of customer service
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted