Job Title: Customer Technical Manager Location: Gainsborough Salary: £42,000 – £48,000 About the Role We are recruiting on behalf of our client for a newly created Customer Technical Manager position. This is a key role within the technical team, focused on managing and developing the business’s largest and most strategically important customer account. It offers a strong opportunity to influence quality standards, strengthen customer relationships, and drive continuous improvement across the site. Reporting to the Site Technical Manager, you will act as the primary technical contact for the customer, ensuring expectations are consistently met and exceeded. Key Responsibilities * Act as the lead technical contact for the business’s largest customer account * Build and maintain strong relationships with customer technical and quality teams * Manage customer audits, visits, and reporting requirements * Ensure compliance with customer standards, specifications, and retailer codes of practice * Investigate and respond to customer complaints, driving root cause analysis and corrective actions * Support site teams in aligning processes with customer expectations * Monitor KPIs and identify opportunities for continuous improvement * Work cross-functionally with production, technical, and NPD teams * Involved in internal audits and testing, supporting the factory facing quality teams. About You * Proven experience in a quality or technical role within food, pharmaceutical, or nutraceutical manufacturing (experience in at least one is essential) * Demonstrated experience managing retailer accounts and a strong understanding of retailer expectations * Strong knowledge of quality systems, audits, and compliance standards * Excellent communication and stakeholder management skills * Confident working with customers and representing the business externally * Detail-oriented with a proactive, problem-solving mindset If you’re an experienced quality professional looking for a customer-facing role with real influence and visibility, please get in touch to learn more