Operations Director & Nominated Individual
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
We are recruiting for a strategic, values-led Operations Director to lead a supported accommodation service for young people, ensuring quality, safety and compliance.
Position: Operations Director & Nominated Individual
Location: Eastbourne
Salary: £55,000-£60,000 pro rata
Hours: 3 days per week, with flexibility across the week
Closing Date: 14/11/2025
About the Role
This senior leadership role offers the opportunity to shape and oversee a semi-independent supported accommodation service for unaccompanied asylum-seeking children (UASC). The Operations Director will act as the Nominated Individual, ensuring the service meets Ofsted's Supported Accommodation Regulations and Standards 2023.
Key responsibilities include:
Strategic oversight of service delivery, safeguarding, and regulatory compliance
Line management of the Registered Service Manager and support team
Preparing the service for Ofsted inspections and liaising with regulatory bodies
Leading on safeguarding, policy implementation, and conflict resolution
Monitoring quality assurance, data analysis, and beneficiary feedback
Supporting recruitment, training, and retention strategies
Financial oversight in partnership with the Finance Director
Attending quarterly Trustee meetings and contributing to strategic planning
Championing young people's voices and promoting independence and dignity
Overseeing accurate reporting and documentation for regulatory bodies
This is a hands-on leadership role requiring a balance of operational rigour, strategic thinking, and compassionate oversight.
About You
The ideal candidate will bring:
A Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
Experience in Ofsted-regulated supported accommodation or children's homes
A strong understanding of safeguarding, risk management, and health & safety
Knowledge of relevant legislation including Supported Accommodation Regulations 2023, GDPR, and Working Together to Safeguard Children
Proven ability to lead teams, resolve complex issues, and drive service improvement
Excellent communication skills and a commitment to equality and diversity
Confidence in data analysis, reporting, and stakeholder engagement
This role suits someone who thrives in a values-driven environment and is passionate about improving outcomes for vulnerable young people.
About the Organisation
This service provides ringfenced, semi-independent accommodation for looked-after young people. The organisation is committed to safeguarding, inclusion, and continuous improvement. It offers a warm, collaborative culture and a strong ethos of listening to beneficiaries and staff alike. The Operations Director will join a dedicated leadership team and play a pivotal role in shaping the future of the service.
Other roles you may have experience of could include:
Registered Manager, Head of Safeguarding, Children's Home Manager, Service Director, Head of Operations, Strategic Lead - Social Care, Responsible Individual, DSL, Head of Residential Services, Supported Accommodation Lead.
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