The company
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.
Job description
Exciting Opportunity Alert! We have recently opened a store in the heart of Cardiff, and we're seeking enthusiastic Retail Sales Advisors to join our team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff!
Profile
Sales
* Greet and serve all customers, providing fast and friendly service.
* Ensure familiarity with the product range, past and present, to provide detailed information to customers.
* Ensure good knowledge of all functions of watches and other Swatch products.
* Provide reliable information regarding guaranteed and after-sales service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly sales targets.
* Oversee colleagues on the shop floor to ensure best practices and provide on-the-spot feedback.
Security
* Assist in controlling shrinkage through attentive shop floor actions, merchandise handling, accident prevention, and careful till operation.
* Maintain awareness of products and security hot spots.
* Follow company policies for opening and closing the store.
* Handle all transactions responsibly and securely.
Reporting
* Accurate reporting of administration and stock control.
* Collate sales figures.
* Communicate issues to the Store Manager and/or Assistant Manager.
* Keep the store clean and presentable at all times.
* Delegate tasks to colleagues to ensure productivity during peak times.
Communication
* Adhere to company policies and regulations.
* Attend and lead briefing sessions as directed.
* Communicate confidently within the store and with wider Swatch Group teams.
* Present and conduct oneself professionally with customers and colleagues.
* Be aware of international customer customs and cultures.
Product Knowledge
* Attend regular training programs.
* Confidently deliver product knowledge and train colleagues on new collections.
* Take responsibility for understanding all new products and applying training.
* Provide good product knowledge to customers.
Other
* Undertake duties as assigned by your line manager.
* Be prepared to act in a more senior capacity when needed.
* Assist in leading and inspiring colleagues.
* Ensure service standards align with training and Swatch guidelines.
Professional requirements
Essential
* Passionate about leading, motivating, and engaging a team.
* Driven to improve conversion and meet KPIs.
* Enjoy developing team members and providing constructive feedback.
* Committed to delivering the highest level of customer experience.
* Supportive of store management with initiative and ideas for improvements.
Preferred
* Experience in retail and/or fashion accessories.
* Experience dealing with international customers.
* Ability to communicate in multiple languages.
* Previous supervisory experience.
Contact
Kevin Charles
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