Essential Job Functions
1. Implement the Global IT roadmap for Network and Client Services as defined by Global IT Leadership, within the Region.
2. Coordinate with the Global Network and Client Services groups as well as business stakeholders on high profile projects with executive leadership and business visibility.
3. Serves as primary escalation point and contact for all Regional Network and Client Services issues.
4. Management of Local IT Vendors for Telecom, Hardware, and MSP at the sole direction and oversight of Global IT.
5. Active member of the Network and Systems group, supporting high profile projects with executive leadership and business visibility
6. Manage and administer an existing Azure and legacy VMware server environments, as well as proposing design improvements and making recommendations and implementations to achieve best practices.
7. Monitor and maintain all network / WAN connectivity to support efficient branch office communications and perform capacity planning.
8. Collaborate with other network staff to find solutions to complex networking issues.
9. Basic Azure AD and on-prem Active Directory administration.
10. Basic Microsoft Exchange, M365 Administration.
11. Interact with internal clients to resolve issues; communicate with internal clients in a professional manner maintaining discretion.
12. Provide support to Systems, Telecom and Support teams when escalated.
13. Assist with the inventory management of software licenses, software, hardware, and other IT supplies.
14. Coordinate with 3rd party support on complex Infrastructure issues and serve as incident owner through full incident lifecycle including reporting, researching, resolution, RCA and lessons learned.
15. Maintain, monitor, and troubleshoot messaging and meeting systems: conference room equipment, audio/video conferencing, etc.
16. Assist in supporting Inhouse Crane applications such as TMF, Footprint, Sage etc including basic troubleshooting and escalating over to relevant team.
17. Supporting the Warehouse Operations of the business, including the Windows technology RF Guns and Zebra Printers, ensuring all Warehouse issues are resolved quickly and efficiently.
18. Setting up and supporting Company Mobile Devices (Apple/Android).
19. Planning and implementing the installation of new and existing software, updates, and maintenance plans liaising with corporate Network team.
20. Provision of specialist 24/7 on-call network support on a rotation basis within a team.
21. Ownership of assigned on-going fault investigations liaising with customers and suppliers as appropriate.
22. Monitoring the state and, where relevant, performance of the system’s assets.
23. Must be a player/coach.
24. The ability to travel up to 50%-75%
25. Other duties as assigned.
Physical Requirements
26. Job may require extended sitting or standing, use of standard office equipment.
27. Job requires the ability to use vision, adjust focus and work on a standard computer screen.
28. Use of audio-visual equipment is required.
29. Talking, hearing and using hands to operate computer equipment.
30. Job may require working from the assigned worksite.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Skills & Abilities
31. Proficient with E-Mail (Microsoft Outlook).
32. Understanding of all aspects of design and implementation of corporate networking and systems infrastructure, including MPLS, VPN, network connectivity, Internet access, email, servers, etc.
33. Proficiency with switching and routing protocols such as BGP, OSPF, route maps, Access Control Lists, route redistribution, path selection and traffic engineering as related to designing the most scalable, efficient and resilient network possible within budget.
34. Demonstrated proficiency with IPSEC VPN technology from multiple vendors, experience with Cisco ISRs, DMVPN and Fortinet is a plus.
35. Able to troubleshoot network issues from network connectivity, routing, and firewall issues, through DNS and higher-level protocols.
36. Able to communicate both verbally and in writing.
37. DNS and DHCP in a global Windows environment.
38. Wireless Access Points and wireless security protocols such as EAP with RADIUS.
39. Cisco CCNA and Fortinet certifications are required.
40. Installation of network devices and experience with network cabling.
PROFESSIONAL CERTIFICATION
41. Certification may be required in some areas.
Education & Experience
42. 5+ years of experience in related IT infrastructure
43. Experience configuring Layer 2 and layer 3 networking with 802.1q (VLANs), 802.1af/at (PoE), 802.1d (STP), BGP, OSPF, LACP
44. Experience designing and implementing administering Palo Alto and Fortinet firewalls a plus
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.