Salary: £40,000 - 40,000 per year Requirements: Proven experience in a call centre environment, ideally in a performance-focused or managerial role Experience overseeing and supporting systems changes within an operational environment Strong hands-on experience with Salesforce, including dashboard reporting and data extraction Advanced Excel skills for data analysis and reporting Highly analytical mindset with the ability to turn data into actionable insights Excellent communication and stakeholder management skills Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes and increase efficiency Provide insights and recommendations based on data analysis Technologies: Excel Support Salesforce More: We are seeking an experienced Performance Manager to join our team in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement. We offer a competitive salary of £40,000, along with 25 days of annual leave plus your birthday off, providing an opportunity to make a real impact on operational improvement. last updated 17 week of 2026