Adecco are currently recruiting for a customer service advisor to be based in Maidenhead The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 6-9 Month Contract Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherhance to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly Receiving and processing incoming customers' orders and queries Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor Point of contact for external remote sales team with any order/query issues Strong collaboration within business operations and customer services team Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc Financial and Quality compliance: All Creation of new customer accounts ensuring all financial controls are adhered to. Support and liaise with accounts team, credit checking. Ensure quality compliance during new account processing, from setting up new account - delivery of product. Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)Training and Compliance Ensuring all SOP and training are up to date in timely manner. 100% compliant with policies and procedures Experience/Competencies Customer service background SAP experience preferable Microsoft Office, including strong Word, Excel skills Understanding of logistic/supply chain processes Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser