Are you passionate about delivering high quality customer service and excelling in resource planning? We’re looking for a dynamic individual to join our Gasway team as a Contract Administrator ! This role will focus on providing exceptional service to stakeholders, clients, and customers; optimising engineer resource deployment and managing reactive planning. Working hours are Monday-Friday 8am-5pm from our Bessemer Rd. office in Norwich. Your daily activities would include acting as the primary contact for engineers, clients, and the Customer Service Team. This would be to schedule and plan works to meet customer needs and KPIs, while keeping customers and clients informed about the process and collaborating with colleagues for successful outcomes. You would be handling administrative tasks for example maintain legislative documentation and completion packs and other administrative related tasks needed to support the team. Our ideal candidate Proven administrative experience, strong customer service skills, competent IT skills (including Microsoft Packages and Excel), effective planning and organisational skills, high accuracy and attention to detail, ability to gather and review information, and recommend solutions. Please see the attached Job Description for full details of your day-to-day duties and responsibilities. We also offer a full benefits package, to view details, please click here. Please make sure to check your email and spam folders regularly for correspondence. Please note applications will be reviewed on a regular basis and will only be closed upon successful appointment.