A fantastic opportunity has arisen for an Operations Controller to work with Citylink at Buchanan Bus Station, Glasgow.
Working as part of a small team, you will assist with the day-to-day operations of Scottish Citylink Coaches and Megabus Networks across the UK. You are pivotal to the smooth operation of the network, and should you encounter issues, such as delays or breakdowns, you are responsible for getting the network back on the road!
You will often be required to offer support to drivers and liaising with the coach operating depots such as Stagecoach, to ensure our passenger expectations are met.
Required Skills:
* Ability to problem solve
* Ability to remain calm under pressure
* Excellent communication skills (telephone, in person and email)
* Have a professional telephone manner Desirable Skills
* Good Knowledge of UK roads network
* Good Knowledge of vehicle defects procedures
* Experience of working in a control room (or equivalent)
* Knowledge of coaching operations in UK
* Knowledge of driver hour regulations
Education: GCSE or equivalent (preferred)
Experience: Transport: 1 year (preferred)
Hours of Work: 42 hours per week, 24 hour opening with rotating 12 hour shift patterns. Full training will be provided.
Salary: £30,000.00-£31,000.00 per year
What's in it for you?
* A great culture where we value our staff and have a real friendly and open atmosphere
* We are located in Buchanan Bus Station - so easy to get to work
* Free travel across the country with your Scottish Citylink Travel Pass
* Keep your friends and your family moving with complimentary tickets
* Company pension
Apply for this position
If you are interested in this position and have the skills and experience necessary, please send your CV and covering letter to recruitment@citylink.co.uk stating your suitability for the role by Friday 26th January 2023.
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