Better places, thriving communities.
Procurement Information and Materials Manager FTC
Birmingham/London - Full Time 12 Month FTC
The Procurement Information and Materials Manager is responsible for the strategic development and management of all Procurement-related communications, training materials, and internal systems support across Mitie. This role is essential to enhancing stakeholder engagement, managing change initiatives, and maintaining effective procurement knowledge sharing through high-quality content and tools. The postholder will work closely with the Chief Procurement Officer, Procurement Leadership Team, and other senior stakeholders to deliver impactful and aligned messaging and support services
Main Duties
1. Serve as the communications advisor to the Procurement leadership team, delivering “top-down” messaging that aligns with strategic goals.
2. Lead the creation and execution of internal and external communication plans to support procurement strategies and supplier engagement.
3. Act as Change Communication Lead for complex procurement transformations and process changes.
4. Produce and distribute the monthly Procurement newsletter, ensuring relevance and engagement across teams.
5. Build, design, and maintain the Procurement intranet site, ensuring ease of access and clarity of information.
6. Manage and update the dedicated supplier website (WordPress) to support external procurement communications.
7. Design and develop compelling email campaigns for internal stakeholders and supplier audiences.
8. Create engaging visual content using Canva and other creative tools to support training, awareness, and events
9. Lead and manage the Procurement helpdesk ticketing system, ensuring efficient resolution and analysis of issues.
10. Design and deliver training packs, video content, and user guides for Coupa (P2P Procurement system) to both new users and ongoing development.
11. Provide tailored training sessions to stakeholders, enhancing adoption and effectiveness of procurement tools.
12. Line manage the Procurement Assistant, supporting their development and performance management
What we are looking for
Essential Skills & Experience
13. Demonstrated experience in communications, stakeholder engagement, and change management.
14. Proven track record in working with senior leaders and acting as a trusted advisor on strategic communications.
15. Experience managing content-rich platforms (e.g., intranet and supplier sites), including CMS platforms like WordPress and SharePoint.
16. Knowledge of procurement processes and tools, especially Coupa.
17. Experience managing helpdesk or support ticketing systems.
18. Skilled in producing creative communications materials and campaigns using Canva and Microsoft Office Suite.
19. Exceptional written and verbal communication skills, with a keen eye for design and layout.
20. Ability to think creatively and "outside the box" to reach diverse audiences across the business and supplier base.
21. Self-motivated, organised, and able to manage multiple priorities in a fast-paced environment.
Desirable
22. Degree or equivalent in Marketing, Communications or Public Relations. Coupa Certified. Experience in organising large-scale supplier or internal stakeholder events. Working knowledge of video editing or content creation platforms. Familiarity with change management frameworks in procurement contexts.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at .