Overview
Are you a highly organised Administrator looking to join a supportive and compassionate team? The Integrated Christchurch & Southbourne CMHT is looking for an administrative assistant to work alongside a team of multi-disciplinary professionals, providing admin support to the Community Team, focusing mostly on patient dedicated administrative tasks as well as being a key part of helping the teams run smoothly on a day-to-day basis.
Responsibilities
* Provide effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs, and other agencies, maintaining good communications between staff members of the Trust, GP Practices and outside representatives demonstrating discretion and confidentiality.
* Attend meetings as required and take and transcribe formal minutes at meetings. Have access to team diaries, plan and organise activities and events including meetings and multi-disciplinary meetings with internal and external organisations as requested.
* Ensure letters, memorandums and reports are of high quality and are complete in terms of presentation and accuracy and adhere to Trust Policy and guidelines.
* Ensure that patient appointments are made effectively and in a timely manner using the Electronic Patient Record.
* Maintain accurate information on patient records systems, databases, and spreadsheets.
* Be responsible for accepting referrals from a range of sources, screening for appropriateness, gathering information and registering on the patient record.
* Maintain proficiency with a range of software programmes (Microsoft Office including Excel, Outlook, PowerPoint and Word), minute taking, advanced typing skills, and audio typing; experience with medical databases such as RiO is advantageous.
* Communicate confidently on the phone with a range of health care professionals, patients, relatives and carers, including handling difficult conversations.
* Work flexibly with a wide variety of professionals; IT/communications skills are essential for this post.
* Support the provision of a professional and confidential administrative service to ensure the smooth day-to-day operation of the team.
Requirements / Qualifications
* Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).
* Experience of minute taking, advanced typing, and audio typing; high attention to detail and ability to work under pressure.
* Experience with medical databases such as RiO is advantageous.
* Excellent communication skills, confidence on the phone, and ability to interact with diverse stakeholders including patients, relatives, carers, GPs and other agencies.
* Experience in dealing with confidential information and maintaining discretion.
Additional information
* The Administrative Assistant role is a full-time post and hybrid working arrangements can be supported for proficient and experienced applicants.
* We are a dynamic, forward-looking Trust delivering a wide range of integrated community and mental health services; we value equality, diversity and inclusion and are committed to creating a welcoming environment for all staff.
About Dorset HealthCare
We’re on a mission to empower people to make the most of their lives through outstanding joined-up healthcare services, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. Our 7,000-strong workforce is at the heart of what we do, with a commitment to excellence, compassion and expertise.
How to apply / contact
For further details / informal visits contact: Name: Daniel Willingale, Job title: Team Leader, Telephone: 01202 858100. For further enquiries, please also contact Daniel Willingale, Team Leader on 01202858100.
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