Fraud/Disputes Analyst – KYC (£13/hr)
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
1. Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
2. Investigate accounts and bookings to detect suspicious or fraudulent activity
3. Handle customer inquiries via phone and email regarding account verification and disputes
4. Resolve disputes efficiently, providing clear, actionable guidance to customers
5. Collaborate with team members to improve processes and meet operational goals
6. Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
7. Availability to work two weekends every four weeks
8. Strong attention to detail and research skills
9. Minimum 2 years of experience conducting KYC (Know Your Customer) checks, with a background in customer service
10. Comfortable using PCs and Microsoft Office
11. Excellent verbal and written communication, including professional phone etiquette
Preferred Skills:
12. Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)