Summary
Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You will manage a complex business to satisfy customers and develop team members, while working under the pressure of competing priorities.
Description
As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business aligns with the interests of the company, its employees, and the local community. You partner with the Store Manager to develop and engage team members, achieve budgeted revenue goals, and assist in all aspects of the business. You aid in selecting team members who pursue passions related to the UGG brand and its products, maintain high training standards, motivate and inspire your team, and respond to the needs of customers and team members. You also cultivate awareness of industry trends beyond the store’s four walls.
You aid in the day‑to‑day operations of the store, including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. You are responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.
Core Competencies
* Develop and motivate team members to create empowered and engaged teams
* Ensure the highest level of customer service possible and prioritize brand and product knowledge training
* Communicate effectively with customers, team members, management, and corporate stakeholders
* Set plans and targets and entrust team members appropriately
* Think critically to resolve problems and approach challenges with agility
* Identify industry trends and educate your team members about the current market
* Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
* Manage inventory and partner with corporate stakeholders to meet the needs of your market
Who You Are
* A natural communicator who conveys the UGG and Deckers Brands vision and mission
* You have the leadership skills needed to support and manage a team
* You’re well organized and proactively and efficiently coordinate your resources
* You’re a problem solver who pro‑actively works through challenges
We Would Love to Hear From People With:
* Previous experience as a people manager in a retail environment
* Excellent communication skills and ability to convey the UGG and Deckers Brands vision and mission to your team and customers
* Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs
* Problem‑solving skills and ability to work through challenges
* Ability to be agile to meet the needs of the business, especially during our busiest time of the year
What We Will Give You
Extras, perks & volunteering opportunities – being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community‑based programs, we offer a variety of cool extras.
* Growth and Development; Deckers Brands was built on the idea of pursuing passion. We offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
* Uniform Allowance including 2 pairs of shoes per season
* 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in‑store discount
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal‑opportunity employer and our employees are people with different strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants embracing race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.
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