At the University of Leicester, our students are at the heart of everything we do. As a Residential Life Team Leader, you will play a vital role in shaping their on-campus experience. Based within our Campus Services team, you will lead and supervise our team of Residential Advisors to ensure a consistent and high-quality level of support for students living in university-managed accommodation. You will act as a key point of contact for residents, providing frontline support for enquiries, incidents, and feedback, while ensuring student wellbeing is prioritised and appropriate services are signposted. Your leadership will be essential in ensuring smooth operations during shift, coordinating room allocations and arrivals, managing facilities queries, and supporting community-building activities. In line with our commitment to delivering exceptional customer service, you'll also work closely with a range of internal and external stakeholders—from maintenance teams to hospitality and conferencing—to ensure our accommodation meets the highest standards. This is more than a job; it’s an opportunity to directly enhance the student journey and help shape the kind of community our residents will remember for life. About you We are looking for enthusiastic individuals to join our Residential Life team who are here to make a difference to our students. Our team are on hand to support, guide and signpost the University of Leicester students who live with us for up to 52 weeks of the year. Can you foster a welcoming environment during social events? Are you energetic in your approach to new challenges? Can you offer support and guidance to our Residential Advisor team? Do you think you would be able to plan, prepare and execute events that are diverse and inclusive? Are you the supportive ear that our students require throughout their journey with us, from; visiting our campus during Open Days, applying to live within our accommodation, to living with us? If you are answering yes then please apply now, we look forward to welcoming you to our award winning team! Additional information Please direct any informal queries to Meg Powers, Assistant Manager (Wellbeing & Engagement), on [email protected] The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world. As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive. We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.