Overview
Kings Sports Bar Manager role at Metropolitan Gaming in London. The King’s Sports Bar at the Empire Casino is located in Leicester Square. It operates 24/7 with live sport, food, and high-energy atmosphere. The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, and skilled at managing a fast-paced bar setting with a thorough knowledge of sports.
Base pay range
Benefits
We value our employees and offer a benefits package to support a fulfilling and rewarding role. Benefits include:
* 50% off food and beverages in all UK venues
* Extensive Rewards platform: discounts on travel, retail, hospitality, health and more
* Company Sick Pay
* Company Pension
* Life Assurance
* Refer a friend incentives
* Financial advice services
* Employee health and wellbeing services
* Virtual GP Services
* Season Ticket Loans
* Employee assistance program: confidential 24/7 advice and counselling
* Cycle to work scheme
What We Are Looking For
You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high-energy environment for sports fans. You will be sports-obsessed and knowledgeable about hospitality and food and beverage operations. The ideal candidate is capable of managing a fast-paced bar setting and has thorough knowledge of all sports.
You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere.
Main Responsibilities
* Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
* Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
* Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
* Create and promote sports-related events, viewing parties and local partnerships.
* Engage with customers and sports fans through social media and promotions.
* Build relationships with local fan groups to drive attendance.
* Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
* Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
* Implement and enforce company policies and procedures to uphold service standards.
* Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
* Recruit, train and supervise bar and restaurant staff to deliver excellent service.
* Create and manage employee schedules to optimise efficiency and labour costs.
* Motivate and coach team members, fostering a positive and professional work environment.
* Handle conflict resolutions and staff management.
* Full accountability of the Profit and Loss account for King’s Sports Bar.
* Implement and drive a guest-obsessed venue where KPIs and measures are driven to success.
* Spearhead key events and drive brand partnerships with key suppliers to gain marketing support and USPs for events.
* Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives, including digital darts in Kings Sports Bar.
* Identify and implement upselling and cross-selling opportunities to drive food and beverage sales.
Who You Are
* Prior experience in bar management or a related hospitality role.
* Strong leadership and team management skills.
* Experience with high-volume bar operations.
* Ability to implement processes to improve service and operations.
* Experience recruiting, building and training teams of bar staff.
* Excellent communication and interpersonal abilities.
* Thorough understanding of beverage operations and inventory management.
* Ability to work in a fast-paced environment and adapt to changing demands.
* Proficiency in point-of-sale (POS) systems and basic computer applications.
* Knowledge of industry regulations and safety standards.
* Identify and implement upselling and cross-selling opportunities to drive food and beverage sales.
* Personal License Holder (where possible).
Please Note: You must be aged 18 or above and have the right to work in the UK.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Restaurants
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