Job Description
Senior User Researcher | Remote first: West Yorkshire | Salary up to £70k + bonus
If you thrive in collaborative environments, bring positive energy to your work and enjoy influencing without ego I could have the role for you
I'm looking for a Senior User Researcher to join a growing and ambitious User-Centred Design (UCD) practice!
You’ll be involved in impactful user research across complex programmes in the public and private sectors, working in agile, multidisciplinary teams and collaborating closely with clients and delivery partners.
As a senior practitioner, you’ll play an active role in shaping UCD strategy and supporting the growth of the research community whilst remaining hands-on in delivery!
This is a hands-on role for someone who enjoys getting stuck in and working closely with smart, motivated people who genuinely care about doing the right thing for users!
Why you’ll love working here:
A Great Place to Work–certified organisation, recognised for a high-trust, inclusive and supportive culture
A genuinely collaborative environment that values diversity, inclusion and different perspectives
Strong investment in learning, development and career progression, with opportunities to grow your skills and influence
A clear focus on well-being, with support for mental health, balance and sustainable ways of working
The chance to work on high-impact public sector programmes, designing services that affect millions of people
️ A flexible, remote-first working culture that trusts you to do your best work
What you'll be doing:
Choosing the right research for the job
You’ll recommend and run the most effective user research methods based on user needs, project goals and delivery constraints - NOT research for research’s sake.
Turning insight into impact
You’ll create clear, phase-appropriate research artefacts and translate findings into practical, actionable insights that genuinely influence design and delivery.
Supporting teams end to end
You’ll work closely with clients and multidisciplinary teams across all phases of the design process, helping ensure user insight is embedded from early ideas through to implementation.
Being a trusted research voice
You’ll be seen as a credible expert in user research and UCD, confidently guiding conversations, challenging assumptions and helping teams make better decisions.
Contributing to winning work
You’ll support the creation of compelling proposals and bids, bringing user research thinking into transformation projects and helping shape strong, user-centred approaches.
Shaping the practice
You’ll contribute to the ongoing evolution of the user research and wider UCD strategy, helping define how research is delivered and scaled.
Growing the community
You’ll mentor and support other researchers, building capability, confidence and a strong, supportive research community.
What you'll bring:
* Proven experience delivering user research in the real world
* Strong command of user research methods
* Insight that drives decisions
* Experience supporting and mentoring others
* Comfortable working to service standards
Remote-first: West Yorkshire (once a month)
Salary up to £70k + bonus
If you’re passionate about user research and want to work in a supportive, high-performing UCD team, we’d love to hear from you!
Senior User Researcher | Remote first: West Yorkshire | Salary up to £70k + bonus